Soft Collection Officer

Vacancy title: Soft Collection Officer Employment type: Full time, Industry: Financial Services, Category: Finance, Customer Service, Business Operations Jobs at: Mogo Credit Tanzania Deadline of this Job: Thursday, November 19 2026 Duty Station: Dar es Salaam | Dar es Salaam Summary Date Posted: Thursday, November 5 2026, Base Salary: Not Disclosed JOB DETAILS: A. Soft Collection Activities • Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD). • Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels. • Negotiate realistic payment commitments based on customer affordability and repayment history. • Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP. B. Customer Service and Support • Maintain positive, professional, and respectful communication with clients at all times. • Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures). • Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing). C. Portfolio Management and Reporting • Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system. • Track broken PTPs and follow up accordingly. • Meet daily/weekly targets on number of calls, contact rate, PTP rate, and recovery amount. • Report suspicious cases or potential fraud to the supervisor. Requirements • Diploma or Degree in Finance, Banking, Business Administration, or related field. • Experience in call center or credit collections is an added advantage. • Experience in financial services or asset financing (Boda Boda, Tuk Tuk, electronics) is preferred. • Strong communication and negotiation skills. • Customer-friendly approach. • Basic understanding of loan terms and repayment processes. • Ability to work under pressure and meet daily targets. • Computer literacy (CRM/collection system, MS Excel, etc.). Work Hours: 8 Experience in Months: 12 Level of Education: associate degree Job application procedure Click Here to Apply Now | The post Soft Collection Officer job at Mogo Credit Tanzania appeared first on Tanzania Jobs.