Call Center Agent

Call Center Agents (05 Positions) at Onfon Media Onfon Media Connecting People • Powering Ideas We are hiring – Join our team Position: Call Center Agents (05 Positions) Job Description 1. Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services. 2. Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction. 3. Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions. 4. Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution. 5. Adherence to Procedures: Following company scripts and protocols for consistent service delivery. Qualifications • Bachelor’s Degree in a related field. • Experience working in a call center or customer-support role. • Strong active-listening and verbal-communication skills. • Proficiency in problem-solving. • Ability to multitask and manage time effectively. • Fluency in both English and Kiswahili (spoken and written). How to Apply Send your CV through email to: Email: cv@onfonmicrofinance.co.tz Application Deadline 13 November 2026