Customer Service Officer (Fresh Graduate)

Customer Service Officer (Fresh Graduate) at Goodwill Tanzania Ceramics Position: Customer Service Officer (Fresh Graduate) Company: Goodwill (Tanzania) Ceramics Co., Ltd Location: Mkuranga, Tanzania Industry: Manufacturing (Ceramic Tile Production) Job Type: Full-Time / Entry Level Job Overview Goodwill (Tanzania) Ceramics Co., Ltd, a leading tile manufacturer in Mkuranga with a daily output exceeding 80,000 square meters, is seeking a bright and organized Customer Service Officer. This entry-level role is tailored for fresh graduates to manage customer communications, track order fulfillment, and coordinate seamlessly across production, warehouse, logistics, and sales departments. Key Responsibilities • Follow up on customer orders and monitor order progress to ensure timely delivery. • Communicate and coordinate with the production, warehouse, logistics, and sales departments to track and update order status. • Liaise directly with customers regarding order confirmations, delivery schedules, and related inquiries. • Proactively identify potential order delays or delivery bottlenecks and report them promptly to the supervisor. • Handle additional administrative and operational tasks assigned by management. Requirements & Qualifications • Fresh graduate holding a Bachelor’s Degree or Diploma in Business Administration, Marketing, International Business, Logistics, or a related field. • Excellent communication, interpersonal, and customer service skills. • Active, patient, responsible, and detail-oriented with strong coordination and follow-up abilities. • Good organizational skills to manage multiple orders and tasks simultaneously under pressure. • Full professional proficiency in English (reading, writing, and speaking). • Strong computer literacy, particularly with Microsoft Excel, Word, and office software. How to Apply Interested candidates should send their applications to: zting1812@gmail.com.